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CENTRALIZED CUSTOMER SERVICE REQUEST SYSTEM

The Borough of Somerset handles Customer Service requests in a formalized manner. We have forms that are filled out whenever a request for service is registered. Once the form is completed, it is forwarded to the proper department for review. Generally, there are three major reasons for having a Customer Service Request System:

  • To let our residents know that the Borough is responsive to their needs.

  • To generate adequate records which may show areas of needed improvement in our services.

  • To insure that no request gets “lost in the shuffle”.

Equally important is the fact that residents do not have to talk directly with the Borough Manager, or department heads to ensure that a problem receives proper attention. The Borough’s clerical staff is trained to receive requests and to direct them to the appropriate department.

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  • Municipal Building: 347 West Union Street - View Map>>

  • Pollice Department: 340 West Union Street - View Map>>

  • Public Works: 644 South Franklin Avenue - View Map>>

WHO TO CALL in Somerset Borough

During normal business hours, 8:00am to 4:30pm Monday thru Friday, any emergency concerning Water, Sewer, Street, or Inspection Department can be reported by contacting the Borough's general offices at 443-2661.

During other times, the Borough has arranged with Somerset County Control to receive emergency calls. They are trained in contacting the proper person (or agency) to handle emergencies in Somerset Borough. Please do not contact individual Borough employees or elected officials.

The number to call for an after hour, weekend or holiday emergency is 445-1525.

  • Administrative Office .................................814-443-2661

    • Fax:....................................................814-445-3881
  • Inspection Department ............................ 814-445-5595

    • Fax:....................................................814-445-3931
  • Water & Sewer Department .................... 814-443-2661

  • Street Department..................................... 814-443-2661

  • Somerset County Control........................ 814-445-1525

  • Somerset Fire Department (Non-Emergency)....... 814-445-4343

  • Community Room Rental........................ 814-445-4343

  • Police Department (Non-Emergency)....814-445-4596

  • Real Estate Tax Collector.........................814-445-4556

  • Mayors Office...............................................814-445-4596

  • Police And Fire Emergency .................... DIAL 911